Refund & Exchange Policy
At yourcybershield, we are committed to customer satisfaction. This policy explains when refunds or exchanges apply and how to request them with ease.
1. Eligibility for Refunds
Refunds are granted if:
- You received a defective or non-functional product
- Technical issues persist despite support assistance
- The product delivered differs from the description
Refunds are not available for:
- Change of mind after delivery
- Incorrect product ordered by the customer
- Digital licenses already activated or used
2. Refund Request Window
Requests must be submitted within 30 days of purchase. Late requests may be reviewed under applicable laws.
3. How to Request
- Email us at info@yourcybershield.xyz
- Provide your order number and issue details
- Our team will review and respond promptly
- If approved, the refund will be issued to your original payment method
4. Processing Time
- Refunds processed in 7–10 business days
- Credited back to the original payment method
- Banks may add 3–5 business days for final posting
5. Partial Refunds
Applicable in cases such as:
- Returned items showing use or damage
- Special situations outside standard policy
6. Exchange Policy
We offer exchanges if:
- You received the wrong product
- The item is defective
Exchanges depend on stock availability and approval from our team.
7. Non-Refundable Items
- Activated or used digital products
- Renewals of subscriptions post-trial
- Clearance or final sale items
8. Support First
Before requesting a refund, contact our support team at info@yourcybershield.xyz. Most issues can be resolved without returns or refunds.
9. Policy Updates
We may revise this policy from time to time. Updates will be posted here, and continued use of our services indicates acceptance of the revised terms.
10. Contact Us
If you have questions regarding refunds or exchanges, contact us at:
yourcybershield — Protecting digital trust since 2010.